Privacy Policy
Last updated: December 25, 2025
JoNeX ("we," "us," or "our") operates the JoNeX AI platform, including our website, Facebook Messenger chatbot, voice AI agents, and related services. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.
1. Information We Collect
When you interact with our services, we may collect the following types of information:
- Contact information: Name, email address, phone number, and business name that you provide when booking a call or contacting us.
- Messaging data: Messages you send to our Facebook Page via Messenger or comments you post on our Facebook Page. This includes your Facebook public profile name and profile picture.
- Voice call data: Call recordings, transcripts, and metadata from calls handled by our AI voice agents, when you call a phone number connected to our service.
- Scheduling data: Appointment details when you book through our scheduling system.
- Usage data: How you interact with our website, including pages visited and time spent.
2. How We Use Your Information
We use your information to:
- Respond to your messages and inquiries via Facebook Messenger and other channels.
- Provide AI-powered voice agent services for businesses you call.
- Schedule and manage appointments.
- Improve our AI agents and service quality.
- Send follow-up communications related to your inquiry (with your consent).
- Comply with legal obligations.
3. AI and Automated Processing
Our services use artificial intelligence to process your messages and voice calls. When you message our Facebook Page or call a number connected to our service, an AI agent processes your input to generate relevant responses. Your conversation data may be sent to third-party AI providers (such as OpenRouter and Google) for processing. These providers process the data solely to generate responses and do not use it for their own purposes beyond what their terms of service specify.
4. Data Sharing
We do not sell your personal information. We may share your data with:
- AI processing providers: OpenRouter (United States) for AI response generation.
- Hosting providers: Hostinger for cloud infrastructure.
- Meta Platforms: As required to operate our Facebook Messenger integration.
- Our clients: If you contact a business that uses our AI agent services, your interaction data (messages, call transcripts, appointment details) is shared with that business as their customer data.
- Legal requirements: When required by law, regulation, or legal process.
5. Data Retention
We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. Messenger conversation history is retained for the duration of our service relationship with the business you contacted. You may request deletion of your data at any time (see Section 8).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), access controls, and secure infrastructure. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Data portability.
To exercise any of these rights, contact us at jnex2130@gmail.com.
8. Data Deletion
You can request deletion of your data at any time by visiting our Data Deletion page or emailing us at jnex2130@gmail.com. We will process your request within 30 days.
9. Cookies
Our website does not use cookies or tracking technologies. We do not use analytics services that track individual users.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
JoNeX AI
Email: jnex2130@gmail.com
Website: jonex.site